email-fraud

A message to our customers regarding email fraud

As a result of a recent fraudulent email sent to one of our customers (which claimed to be Simplex notifying the customer of bank detail changes), we wanted to assure our customers that we will never notify bank detail changes via email! If changes to our bank details were ever to be made, Simplex-Turbulo would send a physical signed letter.

In order to raise awareness, a notification has been added to the top of our monthly statements reiterating the above.

We encourage our customers to check with us about any correspondence that they think looks suspicious.

Thank you